Product information
Present product characteristics, uses or information supplied by the retailer, without assuming access to real-time stock.
SANIA / Retail & stores
A conversational AI avatar to inform and assist shoppers
SANIA turns a display or interactive kiosk into a conversational information point that can answer using the store’s own content and knowledge.
RETAIL & STORES
Make in-store information easier to find
In a store, visitors often look for specific information: product characteristics, the location of a department, available services, opening hours or policies defined by the retailer. SANIA lets them ask directly instead of navigating several menus.
The solution relies on information provided by the organisation. It can complement digital signage and human assistance without claiming to replace a salesperson when expert advice is needed.
Practical retail use cases
Content can be adapted to the store format, its offer and the information that is actually available.
Store services
Explain services, opening hours, practical information and commercial information made available to SANIA.
Orientation
Help visitors identify a department, area or service using orientation information provided by the store.
Multilingual reception
Allow international visitors to ask questions in their own language using SANIA’s multilingual capability.
A knowledge base tailored to the store
The value of an AI avatar in retail depends directly on the quality of the information it can access. SANIA can use a retailer-specific knowledge base populated with documents, product information, services or business content.
This approach keeps the editorial scope under control: the organisation chooses what it wants to make available and can update that information as its offer and services evolve.
Welcome visitors in more than 100 languages
SANIA can communicate in more than 100 languages. This is particularly relevant for tourist areas, city-centre stores, department stores and retail locations serving international customers.
The objective remains the same in every language: provide access to organisation-approved information through a natural interaction on a display or kiosk.
SANIA
Try SANIA
Ask a question just like a visitor would. This demo uses the same conversational interface as our deployments.
Separate available information from business integrations
SANIA should not be presented as automatically knowing stock, real-time prices, loyalty accounts or transactions unless a suitable source or specific integration has been implemented.
When a use case depends on business software, real-time data, booking, payment or another third-party system, a specific study and integration are required.
Picture SANIA in your store
Tell us about your store, your audiences and the information you want to make accessible. We can build a demonstration adapted to your context.