Function calling
The LLM can select a configured tool when a request needs an action or external information.
APIS & INTEGRATIONS
Connect an AI conversation to your organization’s tools and data
SANIA can use configured functions, APIs, webhooks and actions during a conversation, going beyond document answers when a project needs external data or a specific action.
Conversation can become an access point to digital services
A knowledge base answers from supplied content. Some requests require dynamic information or an action, in which case SANIA can use a tool included in the configuration.
The tool may call an HTTP endpoint, retrieve data, trigger a client-side action or use a business function exposed by the application.
Main integration mechanisms
APIs & webhooks
SANIA can call configured HTTP endpoints to exchange data with a third-party system.
Client-side actions
A web or application interface can expose actions that SANIA may trigger within the defined scope.
Real-time data
Current data can be used when an integration provides it at conversation time.
Example flow for a connected request
Question
The visitor asks for something.
Intent
SANIA determines that external data or an action is needed.
Tool
The model selects the configured tool.
Third-party system
The API or webhook exchanges the expected data.
Answer
SANIA uses the result to continue the conversation.
A connectable platform, not a catalog of native connectors
This does not mean SANIA is connected by default to every CRM, ERP, booking, payment, ticketing or business system.
Each integration must define data exchange, authentication, business rules, failure handling and action boundaries.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Can SANIA call an API during a conversation?
Yes. SANIA can use a configured function, API or webhook when a request needs external information or a planned action.
Is SANIA natively connected to every CRM and ERP?
No. The integration capability exists, but a specific system connection must be configured or developed for the relevant project.
Can SANIA use real-time data?
Yes, when an integration provides that data at conversation time. SANIA should not be presented as automatically knowing real-time data that has not been supplied.
Explore a SANIA integration with your tools
Tell us which system you need to connect, what data is useful and what actions are expected. We can define the appropriate technical scope.