AI reception kiosk: inform and guide visitors with SANIA

A traditional interactive kiosk generally relies on menus, buttons or predefined journeys. An AI reception kiosk adds a conversational layer: instead of guessing where information is located, visitors can ask directly for what they need.

With SANIA, the conversation uses a knowledge base configured for the organization. The aim is not to expose visitors to an unrestricted general-purpose AI, but to provide an information point that answers within the context of the venue using selected business content.

The kiosk therefore becomes a physical point of contact that complements staff, signage and the other digital tools already in place.

SANIA can be used with voice interaction so visitors can ask questions naturally. Depending on the selected hardware and configuration, a touch interface can also complement the experience.

Multilingual capability makes it possible to welcome international audiences without building a separate journey for every language. SANIA can communicate in more than 100 languages.

The choice between voice, touch or a combination of both should reflect the real environment: noise level, placement, available hardware, expected privacy and visitor profiles.

The value of an AI reception kiosk is not limited to conversation. To be useful, it must answer with information specific to the location in which it is deployed.

SANIA can use a knowledge base built from content supplied by the organization: practical information, documents, services, products, opening hours, procedures and other business content.

The scope should remain explicit. Requests requiring a human decision, professional expertise or a third-party connection should be treated as a handoff or a specific integration rather than assumed to be native SANIA capabilities.

SANIA can be deployed on different compatible display and interactive kiosk formats. The right choice depends on the intended use and the constraints of the site rather than on one universal form factor.

A dedicated kiosk can be relevant when the reception point needs to be clearly identified in a circulation area. An existing interactive display may be suitable when its placement and interaction conditions are appropriate.

Readability, height, viewing distance, audio, microphone, touch, network and installation conditions should all be considered. ALLSAN has worked with digital signage and interactive solutions since 2007.

SANIA is not intended to replace human interaction. Many reception requests concern recurring information that can be made directly accessible, such as opening hours, service locations, offer information, practical details or documented procedures.

The kiosk can make this information available while staff are busy or outside some staffed periods. People remain essential for decisions, expertise, personalized support and genuine human interaction.